Hospitals can register by submitting KYC documents, service capabilities, and agreement details.

Hospitals can provide doctors, nurses, ambulance services, ICU at Home packages, labs, and other medical services.

Bookings are assigned by MEDZY admin based on hospital availability, service scope, and location.

Yes. Hospitals can accept or decline bookings within the defined SLA.

Yes. Hospitals can assign their internal medical staff and vendors through the hospital dashboard.

Patients pay MEDZY. MEDZY settles payments with hospitals after deducting platform commission.

Settlements are processed as per the agreed payment cycle after service completion and invoice verification.

Hospitals can view only relevant patient information required to deliver the service, with full audit logging.

Hospitals upload prescriptions, reports, and clinical notes directly to the MEDZY system.

Yes. Response time, service delivery, and quality SLAs must be followed to maintain partnership status.

The booking is reassigned to another hospital or provider by MEDZY.

Yes. Hospitals can view dashboards showing bookings, revenue, response times, and settlements.

Cancellations follow MEDZY’s defined policy, including any applicable charges or penalties.

Yes. Hospitals are rated based on patient feedback and service quality.

Hospitals can contact MEDZY through their dashboard or dedicated relationship manager.

Doctors, nurses, labs, ambulance providers, pharmacies, equipment suppliers, and other healthcare service providers can register.

Register on the MEDZY provider Portal, select your service type, and submit required KYC and certifications.

Verification typically takes a few working days, depending on document completeness.

Jobs are assigned based on location, availability, service category, and SLA requirements.

Yes. Providerscan accept or decline job requests within the defined response time.

You receive patient details and service schedule. You must update service status through the app.

Providers mark arrival, service start, and completion in the app and upload required documents or reports.

After service completion, providers raise an invoice. Payments are processed by MEDZY as per the settlement cycle.

No. All payments are handled through MEDZY for transparency and compliance.

Provider compensation for cancellations is handled as per MEDZY’s cancellation policy.

Ratings are provided by patients after service completion and affect vendor visibility on the platform.

Consistently low ratings may trigger quality review, training, or suspension if needed.

Yes. Providers can manage availability, coverage areas, and pricing from their dashboard.

Yes.Providers must accept or decline jobs within the defined SLA to maintain good standing.

Providers can reach MEDZY support via the provider dashboard for technical, billing, or operational issues.

MEDZY is a healthcare platform that enables you to book doctors, nurses, ICU-at-home services, ambulance, lab tests, pharmacy, and medical equipment at your home.

You can sign up using your mobile number or email on the MEDZY website or mobile app and verify using OTP.

Yes. You can add multiple family members and book services on their behalf.

You can book doctor consultations, nursing care, ICU at Home packages, ambulance services, lab tests, pharmacy delivery, and medical equipment rental.

ICU at Home provides hospital-grade critical care at your home, including ICU nurses, doctors, medical equipment, and emergency support.

Yes. All providers on MEDZY are verified through credential checks, certifications, and background validation

Select a service or package, choose location and time, provide patient details, make payment, and confirm booking.

All payments are made securely to MEDZY via UPI, cards, or wallet. MEDZY manages provider payments to ensure quality and accountability.

Yes. You can track provider assignment, arrival, and service progress in real time through your dashboard.

MEDZY will arrange an alternate provider or assist with rescheduling or refund as per policy.

Yes. Cancellation and rescheduling are allowed based on the service type and applicable policy.

All reports, prescriptions, and service documents are uploaded and available in your MEDZY account.

Yes. MEDZY follows strict data security and access controls to protect patient information.

After service completion, you can rate and review the provider directly from your booking.

You can contact support via in-app chat, phone, WhatsApp, or email. Critical care support is available 24×7.